TravelMid Privacy Policy
1. Introduction
TravelMid (“we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, and security of personal information collected from our clients (“Customer”), partners, and website users. This Privacy Policy explains how TravelMid collects, uses, stores, shares, and protects personal data when providing digital marketing, advertising, booking channel management, automation, brand marketing, AI services, and related hospitality marketing solutions.
2. Information We Collect
TravelMid collects personal and business information necessary to deliver contracted services, including:
A. Customer-Provided Information
- Business contact information (name, position, email, phone number)
- Hotel or business data required for marketing and advertising
- Access to marketing platforms (e.g., Meta, Google Ads), booking engines, PMS/CRM (only when provided willingly)
- Assets such as photos, videos, brand guidelines, and content
B. Automatically Collected Data
When using TravelMid’s website or digital tools:
- IP address and browser details
- Website analytics and engagement data
- Marketing performance data
- Pixel or tracking-relevant identifiers (if implemented by Customer)
C. Third-Party Data
Data shared by partners (e.g., Google, Meta, Mailchimp, OTA Platforms, PMS providers) as required to operate campaigns, analyze performance, or enhance marketing services.
3. How We Use Personal Information
TravelMid uses the collected information strictly for business and operational purposes, including:
- Delivering contracted marketing, advertising, and communication services
- Setting up, managing, and optimizing digital campaigns
- Running automation workflows (email, SMS, WhatsApp, CRM triggers)
- Providing reporting, analytics, and performance insights
- Improving services, customer experience, and platform integrations
- Communicating updates, notices, invoices, or service changes
- Complying with legal and regulatory requirements
TravelMid does not sell, rent, or trade personal information.
4. Legal Basis for Processing (if applicable by region)
Where required by applicable data protection laws (e.g., GDPR), TravelMid processes data under one or more legal bases:
- Performance of a contract
- Legitimate business interests
- Customer consent when required
- Compliance with legal obligations
5. Data Sharing & Third Parties
TravelMid may share personal information only as necessary to fulfill services, including with:
- Digital advertising partners (Google, Meta, TikTok, etc.)
- Email/SMS platforms (Mailchimp, WhatsApp Business API, automation tools)
- Web hosting providers
- Analytics and attribution tools
- Subcontractors or freelancers engaged to complete project tasks
- Legal or regulatory authorities when legally required
All partners and subcontractors are bound by confidentiality and data protection obligations.
6. Data Security
TravelMid implements administrative, technical, and physical safeguards to protect personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. These include:
- Encrypted storage where applicable
- Access-controlled systems
- Confidentiality agreements with staff and contractors
- Secure platform integrations
However, no electronic transmission is 100% secure; Customers acknowledge this inherent risk.
7. Data Retention
TravelMid retains Customer data only as long as necessary to:
- Deliver services
- Meet legal, accounting, and reporting obligations
- Resolve disputes
Upon request or contract termination, Customers may request removal or return of data, unless retention is legally required.
8. Customer Rights
Depending on jurisdiction, Customers may have rights related to their personal information, including:
- Access, correction, or update requests
- Deletion requests
- Restrictions on data processing
- Data portability
- Withdrawal of consent (when applicable)
Requests can be made by contacting TravelMid at:
Email: info@travelmid.com
Phone: +966 59 838 5369
9. Cookies & Website Tracking
TravelMid may use cookies, pixels, and tracking technologies to:
- Analyze website traffic
- Support ad targeting and remarketing
- Improve website functionality
Users can disable cookies via their browser settings, although certain site features may become limited.
10. International Data Transfers
If data is transferred across borders (e.g., from the Middle East to Europe or the U.S.), TravelMid ensures that appropriate safeguards are in place to comply with applicable data protection laws.
11. Updates to This Privacy Policy
TravelMid may update this Privacy Policy from time to time. Updated versions will be posted on www.travelmid.com and may also be sent directly to the Customer. Continued use of TravelMid’s services constitutes acceptance of the updated policy.
12. Contact Information
For any questions, data requests, or concerns regarding this Privacy Policy:
TravelMid – Hospitality Marketing Agency
Email: info@travelmid.com
Phone: +966 59 838 5369
Website: https://www.travelmid.com
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